FAQ

Homecare FAQNortheast Med Staff. Your Friend At Home.

What services do I need?
Our Care Coordinator is ready to discuss the services we provide and how they will benefit your loved one. We will listen to the questions you have and make gentle suggestions on the care that will be provided.

Is my Care Coordinator available 24 hours a day, every day?
Yes. Your Care Coordinator is available Monday through Friday from 7AM to 5PM. An on-call Care Coordinator is available when the office closes.

What is the process for hiring a caregiver?
Simply call and your Care Coordinator will listen to your needs and offer a few simple solutions.

Do you provide care services to those in a facility?
Yes. We are able to provide our care services to you in private homes, hospitals, assisted living facilities and nursing homes.

Have the Caregivers coming into my home been interviewed and prescreened?
Yes. We require that all employees meet the following standards. Each employee completes an application and is interviewed. We check references, run a criminal background check and verify employment eligibility through the E-Verify system. We also run our staff through the nurse aide registry to check for any complaints of abuse. We verify their license or certification, employment status and work history.

Do you provide back up if my caregiver cannot come to work?
Yes. We have back up staff available should your primary caregiver become unavailable.

Are your workers insured while they are in my home?
Yes. Each employee is covered by workers compensation liability and theft insurance. We handle social security, unemployment, federal and state tax payments.