Staffing Techniques to Improve Patient Satisfaction

It’s easy to fall into a rut and use the same staffing techniques over and over again. If your facility’s scheduling system is causing inefficiencies, it’s time to switch it up! Implement these innovative staffing techniques in your facility and both your staff and patients will be happier.

Staffing Techniques to Improve Patient Satisfaction
Staffing Techniques to Improve Patient Satisfaction

Offer Time Management Training

When census is high, your staff feels the burden of not having enough time in their shift to provide adequate care. Time management training offers extremely useful tips and tricks on how to efficiently use small amounts of free time. Your staff will value this training not only in their work lives but in their personal lives as well.

Adapt to Rapid Census Change

Peak periods within the year cause many facilities to be understaffed. Some parts of the year that aren’t as busy cause overstaffing. This is inefficient use of your money and your staff’s time. Get the most for your dollar and create a staffing schedule that adapts to your census. Supplemental staffing is an easy and hassle-free way to adapt to sudden census changes.

Utilize Staffing Reporting

Tracking and reporting your staffing schedule is a great way to keep track of your facility and eliminate human error. Reports can be used to remind your staff to show up to their upcoming shift. In addition, it can show who has worked, how many hours he/she worked, whether he/she showed up late, how much he/she made, etc. Many supplemental staffing companies offer reporting free of charge for partnered facilities.

Listen to Your Staff

Your staff may be able to see inefficiencies in your scheduling process because they have a fresh set of eyes. Be open to their opinions. They are the ones that are experiencing and being affected by your scheduling processes on a day to day basis.

Plan Holidays and Weekends Far in Advance

Nurses and nurse aides deserve days off! Give your staff a huge benefit by letting them know what holidays and weekends they have off far in advance. This prevents call outs and no shows. Your staff will be grateful and you will have one less thing to worry about when scheduling each week.

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