Staffing Techniques to Improve Patient Satisfaction

It’s easy to fall into a rut and use the same staffing techniques over and over again. If your facility’s scheduling system is causing inefficiencies, it’s time to switch it up! Implement these innovative staffing techniques in your facility and both your staff and patients will be happier.

Staffing Techniques to Improve Patient Satisfaction
Staffing Techniques to Improve Patient Satisfaction

Offer Time Management Training

When census is high, your staff feels the burden of not having enough time in their shift to provide adequate care. Time management training offers extremely useful tips and tricks on how to efficiently use small amounts of free time. Your staff will value this training not only in their work lives but in their personal lives as well.

Adapt to Rapid Census Change

Peak periods within the year cause many facilities to be understaffed. Some parts of the year that aren’t as busy cause overstaffing. This is inefficient use of your money and your staff’s time. Get the most for your dollar and create a staffing schedule that adapts to your census. Supplemental staffing is an easy and hassle-free way to adapt to sudden census changes.

Utilize Staffing Reporting

Tracking and reporting your staffing schedule is a great way to keep track of your facility and eliminate human error. Reports can be used to remind your staff to show up to their upcoming shift. In addition, it can show who has worked, how many hours he/she worked, whether he/she showed up late, how much he/she made, etc. Many supplemental staffing companies offer reporting free of charge for partnered facilities.

Listen to Your Staff

Your staff may be able to see inefficiencies in your scheduling process because they have a fresh set of eyes. Be open to their opinions. They are the ones that are experiencing and being affected by your scheduling processes on a day to day basis.

Plan Holidays and Weekends Far in Advance

Nurses and nurse aides deserve days off! Give your staff a huge benefit by letting them know what holidays and weekends they have off far in advance. This prevents call outs and no shows. Your staff will be grateful and you will have one less thing to worry about when scheduling each week.

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6 Facility Activities That Will Spark Patient Satisfaction

High patient satisfaction is vital for any facility to succeed. Having quality care and dedicated staff certainly contributes to patients feeling satisfied. However, it is important to look for unique ways to spark happiness in your residents. Implement these easy and fun activities in your facility to increase patient satisfaction higher than its ever been.

6 Facility Activites That Spark Patient Satisfaction
6 Facility Activities That Spark Patient Satisfaction

1. Therapy Dogs

Dogs really are man’s best friend. Sometimes dogs can offer a certain type of therapy that humans can’t provide. In fact, therapy dogs have been proven to have a therapeutic effect. Hosting a group of therapy dogs can offer patients a break in between family visits and medical attention. There are many different services available for healthcare facilities.

2. Weekly TV Viewings

Give your patients something to look forward to every week. Pick a TV show that is widely popular among patients and host a viewing party every week. Your patients can discuss the show amongst each other and with staff. Make residents feel as if they are back at home on the sofa watching their favorite show.

3. Skill Building Classes

Rekindle your patients’ love for certain hobbies, or spark a new interest. From gardening to music to cooking, there are tons of hobbies that will get patients up and actively thinking. Skill builders are a great way to build patient self-motivation and satisfaction.

4. Create a Dialog

When census is high, it can be hard to connect with every single patient. An easy way to get to know your residents is to implement a dialog activity. Pass out sheets of paper that prompt certain discussion topics such as:
o What are three fun facts about you?
o Where did you grow up?
o Draw a picture of your family tree.
Encourage your patients to participate, and share their responses with other residents, their family, and the nursing staff.

5. Photoshoot

Create an opportunity for patients to bond with their friends and family! Bring in a backdrop and props, and delegate and employee to take photos. Patients smile and make silly faces with their loved ones. As a result, the pictures can be printed and given to everyone in the pictures, as well as posted around your facility.

6. Spin to Win

Establish a sense of excitement in your facility. Patients can come down to the common area and spin a wheel. Each section on the wheel has a delegated prize. Prizes don’t have to be huge, just a little something to show your patients appreciation. Everybody loves winning free things!

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5 Ways to Prevent Your Nursing Staff from Burnout

Burnout is becoming more and more prevalent among nurses and nurse aids. In fact, 66% of new nurse graduates have already experienced burn out. Burnout directly impacts patient safety, satisfaction, and outcomes. It’s important to make sure you show your staff some TLC and prevent burnout before it can even begin.

1. Be Observant –
It’s rare that a nurse or nurse aid will come out and directly say, “I’m feeling burned out.” Often times, nurses are dedicated to getting a job done and providing the best care, even if they do not feel well themselves. This is why managers should be wary of the warning signs of burnout.

The biggest warning signs are low motivation and low enthusiasm. Take notes on your staff. Who has the best attendance, who picks up the most shifts, how happy does the employee seem when you talk, how eager does one seem to improve, etc.? Notes can help you track exactly who is losing motivation and enthusiasm, and why.

2. Give Your Staff a Voice –
When overseeing a large number of nurse and nurse aids, it can be difficult to keep up with each one’s thoughts and feelings. Make an extra effort to talk to your staff. Ask them meaningful questions about their overall job satisfaction. Also find out what you can do to make their job easier. Try putting a suggestions box outside your office or in the break room.

3. Recognize the Stars –
Burnout can cause from nurses and nurse aids feeling under appreciated. If an employee is going above and beyond for their patients, and you’re not recognizing it, what is his/her motivation to keep preforming at the same level?

Providing patient care can be a very demanding and sometimes distressing job. Consider implementing a rewards program for dedicated staff, or an employee of the month program. Give your employees the proper recognition they need so that they feel their hard work paying off.

4. Remind Them Why They Chose Nursing –
Sometimes a reminder of why we need healthcare professionals is rewarding. Gather some positive feedback from your residents and their families and let them shout out the nurses that have provided them with exceptional care. This shows your staff how their work is directly affecting people’s lives for the better. Make a bulletin board that your employees can pin anything to that depicts why they chose to be a healthcare professional.

5. Utilize Supplemental Staffing –
Sometimes facilities experience a peak in their census due to flu season, virus outbreak, etc. Nurse attendance can also fluctuate due to holidays, weekends, and vacations. No matter what, patients require care 24/7/365. These fluctuations can cause nurse and nurse aids to become overworked and burned out. This leads to lower quality patient care and lower quality patient outcomes.

Supplemental nurse staffing can be extremely beneficial for facilities during these peaks and valleys. Having an extra set of hands can put your current staff at a peace of mind. Certainly your nurse and nurse aids won’t have to scramble to give everyone the care they need. Therefore your residents will get the full attention required to prevent future health issues and to speed up recovery.

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